Katherine · IT Support
IT Support Katherine
Managed IT, networks, comms, and security support for Katherine businesses — with documented handover and a real human you can call when something breaks.
We work on networks, Wi-Fi, firewalls, servers, backups, VoIP, and the daily operational gear small-to-medium businesses depend on, with a focus on systems you can keep running long-term rather than rip-and-replace cycles.
Katherine is the NT's third-largest urban centre and the service hub for pastoral, mining, defence, and remote-community work. Equipment runs in dust, heat, and long supply lines — anything we touch here has to be serviceable on-site by people who won't be flying us back next month.
Service scope
IT Support and Communications for Katherine.
Networks & Wi-Fi
- Network design, install, and remediation — wired and Wi-Fi
- Mesh and multi-AP coverage for sites with concrete, steel, or distance
- VLAN segmentation, guest networks, and IoT isolation
- Cabling, patching, and labelling for sites that have to be maintainable later
Servers, Backup & Cloud
- On-prem and hybrid server install, migration, and support
- Backups that are tested — not just scheduled — with offsite copies
- Microsoft 365 / Google Workspace setup, hardening, and migration
- Linux migrations and open-source replacements where they actually fit
Cybersecurity & Risk
- Firewall config, segmentation, and remote-access hardening
- Endpoint and identity hardening with sane MFA rollouts
- Audit logging, monitoring, and basic incident-response readiness
- Risk treatment aligned with frameworks like CIRMP and AESCSF where required
Managed Support & Handover
- Tiered managed support for live operational systems
- Documented handover so any future tech can take over cleanly
- Real ticketing and response, not best-effort favours
- Long-life, upgradeable systems chosen over churn-driven replacements
Consultations
Free consultation by phone or at our Winnellie workshop. On-site callouts are charged separately. The initial consultation is used to confirm scope, expected effort, and the most appropriate next step before major work begins.
We provide clear scope, timing, and cost expectations before major work starts.