IT & Comms | Support plans

IT & Network Support Plans Darwin

Network monitoring, phone and onsite support per site — and Windows devices & Microsoft 365 per device, delivered with our partner PC Mart. One local number, one team, one invoice.

IATRT Operations is your single point of contact for your network, your Linux systems and any custom electronics on site. For Windows devices and Microsoft 365 we work directly with PC Mart to get the job done — you only ever deal with one team, and IATRT owns the outcome.

Every plan is a single monthly figure, priced per site or per device, so a small office and a multi-site operation can both pick exactly the cover they need. Break-fix help is still available without a plan — see IT support Darwin; for the wider MSP scope see managed IT services.

Book a site walk-through Call 08 7918 8590 Download the plans (PDF)

$80 network monitoring / site / month $150 monitoring + phone $250 monitoring, phone + onsite $35–$70 per device / month

Who does what

One number to call. Two local businesses behind it.

You ring IATRT. If it is the network, Linux or electronics, you are already talking to the people who fix it. If it is a Windows device or Microsoft 365, we bring PC Mart in and stay across the job until it is closed — you are never bounced between two companies.

IATRT Operations looks after

The network — internet link, router and firewall, switches, Wi-Fi, VPN
Linux systems — servers and services
Custom electronics systems — displays, signage, controllers, purpose-built hardware

In partnership with

Windows devices — patching, antivirus, remote management
Microsoft 365 — tenancy, Entra ID, licences, backup
Ticket portal — for device requests

Delivered by PC Mart, arranged and billed through IATRT — you receive one invoice from IATRT.

01 · Network support

Per site, per month. Watched around the clock by IATRT — pick how much hands-on you want behind it.

Every tier includes 24/7 monitoring. Step up when you want a technician on the phone, or on the ground, without paying per call.

Tier 1

Monitoring

$80 / month per site

24/7 monitoring of your internet link, router, switches and Wi-Fi
Dropouts flagged the moment they happen
SMS and email alerts to the people you nominate
Written fault report for every incident

Best for sites that need to know the moment something drops.

Talk to us about this tier

Tier 2

Monitoring + Phone

$150 / month per site

Everything in Tier 1, plus:

Unlimited phone support in business hours
Straight through to a network tech — no ticket queue
Talked through onsite, or fixed remotely where we can
No per-call or per-minute charges

Best for teams with hands onsite we can talk through a fix.

Talk to us about this tier

Best value

Tier 3

Monitoring, Phone + Onsite

$250 / month per site

Everything in Tier 2, plus:

One callout and one hour onsite included every month
Use it on anything network related — a fault, a new access point, a cabling run, a tidy-up
Extra time onsite at the standard $150 / hour

Best for businesses that want a tech on the ground, not just on the phone.

Talk to us about this tier

What the monitoring covers

Internet link — NBN, fixed wireless, 4G/5G or Starlink
Router and firewall
Switches and Wi-Fi access points
VPN links between sites
Servers, NAS and printers on the network
Linux servers and services
Custom electronics systems — displays, signage, controllers
Anything else on site you nominate

Set up at the site walk-through; change what is watched at any time, no charge. After-hours network emergency? Call 08 7918 8590 (attendance charged separately).

Why Tier 3 is the best value

Tier 2 — monitoring + phone	$150
One callout, one hour onsite	$150
Bought separately	$300
Tier 3, every month	$250 / month

Tier 3 is $100 more than Tier 2 and includes $150 of onsite time — one visit a month and it has paid for itself. Extra onsite time: $150 / hour, as used.

02 · Devices & Microsoft 365

Per device, per month — the machines and the Microsoft 365 tenancy running on them.

Delivered by our partner PC Mart, arranged and billed through IATRT. The network tiers above cover the site; these cover the Windows PCs, laptops and servers on it.

Option A

Standard Managed

$70 / device / month

Predictable monthly support.

Unlimited remote support, business hours
Priority support with published response targets
Remote monitoring and secure management
Automatic Windows and application patching
Bitdefender managed antivirus
Microsoft Entra ID join + MFA
Ticket portal to log and track requests

Best for businesses that rely on IT every day.

Option B

Pay As You Go

$35 / device / month baseline

Flexible support, billed on use.

Security and management baseline on every device
Remote monitoring, patching and antivirus
Microsoft Entra ID join + MFA
Ticket portal to log and track requests
Remote support $140 / hour, business hours, 15-minute blocks
Onsite support $165 / hour, 1-hour blocks

Best for occasional, best-effort IT help on protected devices.

Pay As You Go is best-effort — the response targets below apply to Standard Managed devices only.

03 · Response targets — devices

Published targets, not best-effort hand-waving.

Applies to Standard Managed devices, 9:00am–5:00pm ACST, Monday to Friday, excluding NT public holidays.

Priority	Response target	Resolution target
P1 Critical	Within 2 business hours	2 business days
P2 High	Within 4 business hours	3 business days
P3 Medium	Within 1 business day	7 business days
P4 Low	Within 2 business days	15 business days

04 · Billed separately

Everything outside the monthly fee, charged as used or quoted first.

No padding inside the plans — the items below only appear on your invoice when you actually use them.

Service	Price (inc GST)	Billing	Applies to
Network onsite support beyond your tier	$150 / hour	As used	Network tiers
Device onsite support	$165 / hour	1-hour blocks	Both device plans
Device remote support	$140 / hour	15-min blocks, business hours	Pay As You Go
Microsoft 365 cloud backup	$9 / seat / month	Monthly	Both device plans
Microsoft 365 licences	Published rates	Monthly	Both device plans
Projects — networks, cabling, electronics, software	Quoted separately	—	All plans

Also excluded unless quoted: after-hours work, hardware, parts and third-party subscriptions.

05 · Why this works out better

One local number for everything, two businesses behind it, and a Tier 3 that pays for itself the first time you need someone on site.

This is not a call centre and a dashboard. It is a Darwin network tech and a Darwin device tech who already know your site.

One number, one team

Two companies, one bench

IATRT Operations and PC Mart are partners, not subcontractors — we share a technician pool and back each other's work. When your usual tech is already on a job, the next available one from either company picks it up rather than you waiting for a slot.

Local to the greater Darwin region

Both businesses are here. Onsite means a local tech at your door, not someone flying in or a remote session that cannot touch the hardware.

Monitoring that actually tells you

A dropout raises an SMS and an email straight away, and on Tier 2 and above a real person is on the phone with you inside business hours. You are not relying on a dashboard someone has to remember to open, and you are not finding out from a customer that the line is down.

A report every time

Every incident comes with a written report: what failed, when, for how long, the cause and what we did — and if it is likely to happen again, what we would change so it does not.

More than the network

Digital displays, signage, controllers and purpose-built hardware get watched and supported under the same plan — the systems most IT providers will not touch. See electronics repair and industrial automation.

Mix and match, nothing padded

Put the site on a network tier and only the machines that need it on a device plan. Each plan has a single monthly figure, so you can see exactly what you are paying for and drop what you are not using.

Documented, customer-owned, no lock-in

Monitoring configuration, network documentation and credentials stay yours — the same IP & exit position as everything else we deliver.

06 · Getting started

Three steps from first call to live monitoring.

No long onboarding project. We look, we write it down, you decide.

Site walk-through

We look at your network, devices, Microsoft 365 tenancy and any custom systems, and tell you plainly what is healthy and what is not.

Written recommendation

You get the tier and device counts we would actually put you on, with the monthly figure and anything that would be quoted separately.

Monitoring goes live

Once you say go, monitoring and notifications are switched on and your contact numbers are loaded against the site.

Book a site walk-through Call 08 7918 8590

Frequently asked

How much does IT support cost with IATRT?

Network support is per site per month: Tier 1 monitoring $80, Tier 2 monitoring + phone $150, Tier 3 monitoring + phone + one onsite hour every month $250. Windows devices and Microsoft 365 are per device per month: Standard Managed $70 or Pay As You Go $35 baseline. All prices include GST. Onsite time beyond your tier, Microsoft 365 licences and projects are billed separately as listed above.

What does the network monitoring cover?

The internet link (NBN, fixed wireless, 4G/5G or Starlink), router and firewall, switches and Wi-Fi access points, VPN links between sites, servers, NAS and printers on the network, Linux servers and services, custom electronics systems such as displays, signage and controllers, and anything else on site you nominate. Coverage is set at the site walk-through and can be changed at any time at no charge.

Who handles Windows devices and Microsoft 365?

Our partner PC Mart delivers Windows device and Microsoft 365 support — patching, antivirus, remote management, Entra ID, licences and backup. IATRT arranges it, stays across every job and bills it on the one IATRT invoice, so you only ever deal with one team.

Do you only support systems IATRT built?

No. Existing networks, inherited Linux systems, other vendors' installs and custom electronics can all go onto a plan. The site walk-through is where we confirm what is healthy, what is not, and what should be watched. Support for software platforms we have built for you — booking, dispatch and fleet systems, portals — is scoped with the build; see fleet & booking systems and the delivery framework.

Is after-hours or emergency support included?

Monitoring runs 24/7 on every tier. Phone support and included onsite time are business hours — 9:00am–5:00pm ACST, Monday to Friday, excluding NT public holidays. For a network emergency outside business hours call 08 7918 8590; after-hours attendance is charged separately.

Can I mix plans across sites and devices?

Yes. Put each site on the network tier it needs and only the machines that need it on a device plan. Each plan is a single monthly figure, so you can see exactly what you are paying for and drop what you are not using. Final scope and terms are confirmed in the service agreement.

What about cybersecurity, backups and the rest of the MSP scope?

The plans on this page are the monthly monitoring and support layer. Essential Eight uplift, backup and disaster recovery design, cloud migrations and larger projects are scoped separately — see cybersecurity Darwin and managed IT services.

Contact

Address
4/143 Coonawarra Rd
Winnellie NT 0820

Phone
08 7918 8590

Email
inquiries@iatrt.com

Talk to us about the right mix

Free consultation by phone or at our Winnellie workshop. We will suggest the network tier and device counts we would actually put you on, with the monthly figure and anything that would be quoted separately.

IATRT Operations is your single point of contact — for Windows devices and Microsoft 365 we coordinate directly with our partner PC Mart on your behalf, and you receive one invoice from IATRT.

All prices in Australian dollars and include GST. General service overview only — final scope and terms are confirmed in the applicable service agreement. Monitoring coverage is 24/7; phone support and included onsite time are provided within business hours. Network emergency outside business hours? Call 08 7918 8590 — after-hours attendance is charged separately.

IT & Network Support Plans Darwin

One number to call. Two local businesses behind it.

Per site, per month. Watched around the clock by IATRT — pick how much hands-on you want behind it.

Monitoring

Monitoring + Phone

Monitoring, Phone + Onsite

What the monitoring covers

Why Tier 3 is the best value

Per device, per month — the machines and the Microsoft 365 tenancy running on them.

Standard Managed

Pay As You Go

Published targets, not best-effort hand-waving.

Everything outside the monthly fee, charged as used or quoted first.

One local number for everything, two businesses behind it, and a Tier 3 that pays for itself the first time you need someone on site.

One number, one team

Two companies, one bench

Local to the greater Darwin region

Monitoring that actually tells you

A report every time

More than the network

Mix and match, nothing padded

Documented, customer-owned, no lock-in

Three steps from first call to live monitoring.

Site walk-through

Written recommendation

Monitoring goes live

Frequently asked

Take the plan away, or read how the rest of the work is structured.

Support plans (PDF)

Customer onboarding form (PDF)

IT Support Darwin

Managed IT Services

Delivery Framework

IP & Exit

Contact

Talk to us about the right mix