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IT & Network Support Plans Darwin
IT & Comms | Support plans
Network monitoring, phone and onsite support per site — and Windows devices & Microsoft 365 per device, delivered with our partner PC Mart. One local number, one team, one invoice.
IATRT Operations is your single point of contact for your network, your Linux systems and any custom electronics on site. For Windows devices and Microsoft 365 we work directly with PC Mart to get the job done — you only ever deal with one team, and IATRT owns the outcome.
Every plan is a single monthly figure, priced per site or per device, so a small office and a multi-site operation can both pick exactly the cover they need. Break-fix help is still available without a plan — see IT support Darwin; for the wider MSP scope see managed IT services.
Who does what
One number to call. Two local businesses behind it.
You ring IATRT. If it is the network, Linux or electronics, you are already talking to the people who fix it. If it is a Windows device or Microsoft 365, we bring PC Mart in and stay across the job until it is closed — you are never bounced between two companies.
IATRT Operations looks after
- The network — internet link, router and firewall, switches, Wi-Fi, VPN
- Linux systems — servers and services
- Custom electronics systems — displays, signage, controllers, purpose-built hardware
In partnership with
PC Mart
Delivered by PC Mart, arranged and billed through IATRT — you receive one invoice from IATRT.
- Windows devices — patching, antivirus, remote management
- Microsoft 365 — tenancy, Entra ID, licences, backup
- Ticket portal — for device requests
01 · Network support
Per site, per month. Watched around the clock by IATRT — pick how much hands-on you want behind it.
Every tier includes 24/7 monitoring. Step up when you want a technician on the phone, or on the ground, without paying per call.
Tier 1
Monitoring
$80 / month per site
Best for sites that need to know the moment something drops.
- 24/7 monitoring of your internet link, router, switches and Wi-Fi
- Dropouts flagged the moment they happen
- SMS and email alerts to the people you nominate
- Written fault report for every incident
Tier 2
Monitoring + Phone
$150 / month per site
Best for teams with hands onsite we can talk through a fix.
- Everything in Tier 1, plus:
- Unlimited phone support in business hours
- Straight through to a network tech — no ticket queue
- Talked through onsite, or fixed remotely where we can
- No per-call or per-minute charges
Tier 3
Monitoring, Phone + Onsite
$250 / month per site
Best for businesses that want a tech on the ground, not just on the phone.
- Everything in Tier 2, plus:
- One callout and one hour onsite included every month
- Use it on anything network related — a fault, a new access point, a cabling run, a tidy-up
- Extra time onsite at the standard $150 / hour
What the monitoring covers
Set up at the site walk-through; change what is watched at any time, no charge. After-hours network emergency? Call 08 7918 8590 (attendance charged separately).
- Internet link — NBN, fixed wireless, 4G/5G or Starlink
- Router and firewall
- Switches and Wi-Fi access points
- VPN links between sites
- Servers, NAS and printers on the network
- Linux servers and services
- Custom electronics systems — displays, signage, controllers
- Anything else on site you nominate
Why Tier 3 is the best value
Tier 3 is $100 more than Tier 2 and includes $150 of onsite time — one visit a month and it has paid for itself. Extra onsite time: $150 / hour, as used.
02 · Devices & Microsoft 365
Per device, per month — the machines and the Microsoft 365 tenancy running on them.
Delivered by our partner PC Mart, arranged and billed through IATRT. The network tiers above cover the site; these cover the Windows PCs, laptops and servers on it.
Option A
Standard Managed
$70 / device / month
Best for businesses that rely on IT every day.
- Predictable monthly support.
- Unlimited remote support, business hours
- Priority support with published response targets
- Remote monitoring and secure management
- Automatic Windows and application patching
- Bitdefender managed antivirus
- Microsoft Entra ID join + MFA
- Ticket portal to log and track requests
Option B
Pay As You Go
$35 / device / month baseline
Best for occasional, best-effort IT help on protected devices.
- Flexible support, billed on use.
- Security and management baseline on every device
- Remote monitoring, patching and antivirus
- Microsoft Entra ID join + MFA
- Ticket portal to log and track requests
- Remote support $140 / hour, business hours, 15-minute blocks
- Onsite support $165 / hour, 1-hour blocks
Pay As You Go is best-effort — the response targets below apply to Standard Managed devices only.
03 · Response targets — devices
Published targets, not best-effort hand-waving.
Applies to Standard Managed devices, 9:00am–5:00pm ACST, Monday to Friday, excluding NT public holidays.
| Priority | Response target | Resolution target |
|---|---|---|
| P1 Critical | Within 2 business hours | 2 business days |
| P2 High | Within 4 business hours | 3 business days |
| P3 Medium | Within 1 business day | 7 business days |
| P4 Low | Within 2 business days | 15 business days |
04 · Billed separately
Everything outside the monthly fee, charged as used or quoted first.
No padding inside the plans — the items below only appear on your invoice when you actually use them.
| Service | Price (inc GST) | Billing | Applies to |
|---|---|---|---|
| Network onsite support beyond your tier | $150 / hour | As used | Network tiers |
| Device onsite support | $165 / hour | 1-hour blocks | Both device plans |
| Device remote support | $140 / hour | 15-min blocks, business hours | Pay As You Go |
| Microsoft 365 cloud backup | $9 / seat / month | Monthly | Both device plans |
| Microsoft 365 licences | Published rates | Monthly | Both device plans |
| Projects — networks, cabling, electronics, software | Quoted separately | — | All plans |
Also excluded unless quoted: after-hours work, hardware, parts and third-party subscriptions.
05 · Why this works out better
One local number for everything, two businesses behind it, and a Tier 3 that pays for itself the first time you need someone on site.
This is not a call centre and a dashboard. It is a Darwin network tech and a Darwin device tech who already know your site.
One number, one team
You ring IATRT. If it is the network, Linux or electronics, you are already talking to the people who fix it. If it is a Windows device or Microsoft 365, we bring PC Mart in and stay across the job until it is closed — you are never bounced between two companies.
Two companies, one bench
IATRT Operations and PC Mart are partners, not subcontractors — we share a technician pool and back each other's work. When your usual tech is already on a job, the next available one from either company picks it up rather than you waiting for a slot.
Local to the greater Darwin region
Both businesses are here. Onsite means a local tech at your door, not someone flying in or a remote session that cannot touch the hardware.
Monitoring that actually tells you
A dropout raises an SMS and an email straight away, and on Tier 2 and above a real person is on the phone with you inside business hours. You are not relying on a dashboard someone has to remember to open, and you are not finding out from a customer that the line is down.
A report every time
Every incident comes with a written report: what failed, when, for how long, the cause and what we did — and if it is likely to happen again, what we would change so it does not.
More than the network
Digital displays, signage, controllers and purpose-built hardware get watched and supported under the same plan — the systems most IT providers will not touch. See electronics repair and industrial automation.
Mix and match, nothing padded
Put the site on a network tier and only the machines that need it on a device plan. Each plan has a single monthly figure, so you can see exactly what you are paying for and drop what you are not using.
Documented, customer-owned, no lock-in
Monitoring configuration, network documentation and credentials stay yours — the same IP & exit position as everything else we deliver.
06 · Getting started
Three steps from first call to live monitoring.
No long onboarding project. We look, we write it down, you decide.
- Site walk-through
We look at your network, devices, Microsoft 365 tenancy and any custom systems, and tell you plainly what is healthy and what is not.
- Written recommendation
You get the tier and device counts we would actually put you on, with the monthly figure and anything that would be quoted separately.
- Monitoring goes live
Once you say go, monitoring and notifications are switched on and your contact numbers are loaded against the site.
Frequently asked
How much does IT support cost with IATRT?
Network support is per site per month: Tier 1 monitoring $80, Tier 2 monitoring + phone $150, Tier 3 monitoring + phone + one onsite hour every month $250. Windows devices and Microsoft 365 are per device per month: Standard Managed $70 or Pay As You Go $35 baseline. All prices include GST. Onsite time beyond your tier, Microsoft 365 licences and projects are billed separately as listed above.
What does the network monitoring cover?
The internet link (NBN, fixed wireless, 4G/5G or Starlink), router and firewall, switches and Wi-Fi access points, VPN links between sites, servers, NAS and printers on the network, Linux servers and services, custom electronics systems such as displays, signage and controllers, and anything else on site you nominate. Coverage is set at the site walk-through and can be changed at any time at no charge.
Who handles Windows devices and Microsoft 365?
Our partner PC Mart delivers Windows device and Microsoft 365 support — patching, antivirus, remote management, Entra ID, licences and backup. IATRT arranges it, stays across every job and bills it on the one IATRT invoice, so you only ever deal with one team.
Do you only support systems IATRT built?
No. Existing networks, inherited Linux systems, other vendors' installs and custom electronics can all go onto a plan. The site walk-through is where we confirm what is healthy, what is not, and what should be watched. Support for software platforms we have built for you — booking, dispatch and fleet systems, portals — is scoped with the build; see fleet & booking systems and the delivery framework.
Is after-hours or emergency support included?
Monitoring runs 24/7 on every tier. Phone support and included onsite time are business hours — 9:00am–5:00pm ACST, Monday to Friday, excluding NT public holidays. For a network emergency outside business hours call 08 7918 8590; after-hours attendance is charged separately.
Can I mix plans across sites and devices?
Yes. Put each site on the network tier it needs and only the machines that need it on a device plan. Each plan is a single monthly figure, so you can see exactly what you are paying for and drop what you are not using. Final scope and terms are confirmed in the service agreement.
What about cybersecurity, backups and the rest of the MSP scope?
The plans on this page are the monthly monitoring and support layer. Essential Eight uplift, backup and disaster recovery design, cloud migrations and larger projects are scoped separately — see cybersecurity Darwin and managed IT services.
Talk to us about the right mix
Free consultation by phone or at our Winnellie workshop. We will suggest the network tier and device counts we would actually put you on, with the monthly figure and anything that would be quoted separately.
IATRT Operations is your single point of contact — for Windows devices and Microsoft 365 we coordinate directly with our partner PC Mart on your behalf, and you receive one invoice from IATRT. Prefer it on paper? Download the plan sheet (PDF), and the customer onboarding form (PDF) to get started.
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We’re the end unit of the 143 Coonawarra Rd complex, on the Mataram St corner — the same block as Top End Car Rentals and Campervan Hire.
Come around to the Mataram St side and park on the hardstand out the front.
Campers and caravans: under 12 m only, and by booking — book a time and wait for the confirmation before you drive over, so the bay is clear when you arrive.
Searching the street address in Google drops you at the wrong building on Coonawarra Rd. Use the map link below — it is pinned on our door.
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