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Business IT Support & Networking Darwin

Onsite & remote · Darwin, Palmerston, NT

When the internet drops, email stops or the server dies, you want someone local who answers the phone and can be on site this morning. That’s the job.

Computers, servers, networks and Wi-Fi, Microsoft 365 and email, backups and security. Break-fix when you need it, or a monthly plan that catches problems before they stop work.

Local

Winnellie-based, NT-wide

Free first consultation and clear costs before any work

Day-to-day IT that just works.

Helpdesk, onsite and remote

Most problems are picked up remotely within the hour. When something needs hands, a dead machine, a new site, a cable through the roof, we come to you.

Networks and Wi-Fi

Firewalls, switches and access points that cover the whole site: office, workshop, yard, warehouse. Data cabling done properly and labelled. VPN for staff in the field.

Computers and servers

Setup, repair and upgrades on workstations and servers, with board-level repair in-house instead of a replace-everything quote. See computer repairs.

Microsoft 365 and email

Outlook, Teams, SharePoint and shared mailboxes set up and migrated. Spam and deliverability fixed. Google Workspace where that’s the better fit.

Backups that are tested

Not just scheduled. We restore from them periodically to prove they work, with an offsite copy ransomware can’t reach.

Security

MFA, patched machines, sensible admin rights, and the Essential Eight basics that insurers now ask about. See cybersecurity.

Phones and internet

VoIP phone systems, NBN and business internet troubleshooting, and the handover from an old PABX.

Cameras, POS and the other gear

CCTV, point-of-sale, printers, signage and the equipment that sits next to the computers and still needs to work.

Taking over from another provider

We document what you’ve got, fix what’s urgent, and put it in your name, so you could leave us just as easily.

Call. We triage. We fix it remote or onsite.

  1. Call or email

    Tell us what’s broken. The first consultation is free, by phone or at the Winnellie workshop.

  2. Triage

    We tell you whether it’s a quick remote fix or a callout, and what it will cost, before we start.

  3. Fixed, and written up

    Every job gets a note of what was found and what was done, so the next person, including you, isn’t starting from zero.

What it costs

Full plan details, response targets and what’s billed separately are on the support plans page. No long contracts.

First consultation Free
Break-fix callouts and remote support Quoted per job before we start.Quoted
Network monitoring plan Per site, per month. 24/7 monitoring, SMS and email alerts, a written report for every incident.$80
Monitoring plus phone support Per site, per month.$150
Monitoring, phone and a monthly onsite hour Per site, per month.$250
Windows devices and Microsoft 365 Per device, per month, with our partner PC Mart. One local number, one invoice.$35

Common questions

Do we have to sign a contract?

No. Break-fix is per job. Plans are month to month and have to earn their keep.

How fast can you get here?

Remote work usually starts within the hour in business hours. Onsite across Darwin and Palmerston is often the same day, depending on what’s already booked.

Can you take over from our current IT company?

Yes. We start by documenting what you have, then fix what’s urgent. Passwords, domains and licences go into your name if they aren’t already.

Do you support Macs and Linux?

Yes. Windows, macOS and Linux, and mixed offices with all three.

We only have five computers. Are we too small?

No. Most of our business customers are between two and thirty people. The $80 monitoring plan exists for exactly that size.

What’s the difference between this and managed IT?

This page is the day-to-day support. Managed IT is the fully-monitored, patched and reported version for businesses that can’t afford downtime.

Darwin, Palmerston and the Territory.

Onsite across Darwin, the northern suburbs, Palmerston and the rural area. Remote support reaches Katherine, Alice Springs and anywhere with a connection.

Something’s down right now?

Call 08 7918 8590. We’ll triage on the phone and tell you whether it’s a remote fix or a callout.

The first consultation is free. You get clear costs before any chargeable work starts.

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