Darwin Service
Managed IT Services Darwin
A managed service provider built for Darwin SMB and operational businesses — servers, cloud, Microsoft 365, networks, VoIP, cybersecurity, backup and disaster recovery, and proactive monitoring with documented handover and a real human you can call.
Managed IT shouldn't feel like a black box. Our MSP service combines proactive monitoring, scheduled maintenance, and rapid response — with documented systems you actually understand and can hand to another provider if you ever want to. No vendor lock-in, no jargon walls, no "trust us" projects.
We work with small and medium businesses, regulated environments, and operational-system clients (dispatch, fleet, marine, industrial) where the IT has to coexist with the production system. That experience shapes how we run change control, backups, and recovery — the IT serves the business, not the other way around.
Service scope
Proactive monitoring, scheduled maintenance, and the day-to-day support people actually need.
Day-to-Day Support
- Helpdesk for staff — phone, email, and on-site as needed
- Workstation setup, user onboarding / offboarding, account lifecycle
- Printers, scanners, Wi-Fi, conference-room AV that actually works
- Software licensing review — we won't sell you seats you don't need
- Documented service-tier expectations — not "best effort" hand-waving
Servers & Cloud
- On-prem and cloud server design, deployment, and ongoing care
- Hyper-V, VMware, Proxmox, and Linux virtualisation environments
- Microsoft 365 / Entra ID migration, hardening, and ongoing administration
- Google Workspace migration and admin where it's the right fit
- Cloud-vs-on-prem decisions driven by what your business actually needs — not what gets us the biggest invoice
Networks, Wi-Fi & VoIP
- Firewall, switch, and access-point design and deployment
- Multi-site, VPN, and remote-access setup for distributed teams and field workers
- Network segmentation: guest, corporate, OT, IoT all in their own lane
- VoIP phone systems with proper SBC/firewall integration
- Data cabling and structured cabling install for offices, workshops, and commercial sites
Cybersecurity Built-In
- Essential Eight uplift, MFA, conditional access, endpoint hardening
- Patching and configuration drift detection as part of monthly maintenance
- Audit logging on identity, endpoint, and critical apps
- Incident response coordination if something gets through
- Full scope: see cybersecurity
Backup & Disaster Recovery
- 3-2-1 backups with at least one immutable / offline copy — tested, not just hoped for
- Documented restore procedures and periodic restore drills
- Cloud DR for Microsoft 365, Google Workspace, and SaaS data
- Ransomware-resilient architecture — attackers go for backups first
- RTO / RPO sized to your business, not a generic template
Proactive Monitoring & Reporting
- Endpoint, server, and network monitoring with sensible alerting thresholds
- Patching cadence, vulnerability scans, and configuration drift reporting
- Monthly or quarterly reporting suited to the audience — technical for IT-aware clients, plain-English for non-IT owners
- Capacity-planning input before something runs out of room
- Optional governance reporting suitable for boards, auditors, and insurers
Hardware & In-House Repair
- Laptop, desktop, and server hardware repair — component-level where it makes sense
- See computer repair and laptop repair for the scope
- Data recovery via data recovery
- Storm and surge damage assessment via storm damage repair
- One supplier for support, repair, and engineering instead of three different invoices
Repair-First, Document-Everything
- Repair when sensible, replace when necessary — not the other way round
- Maintained as-built documentation so the next technician can pick up where we left off
- Customer-owned IP for any custom development — see IP & exit
- Clear written scope, timing, and cost expectations before major work begins
- Long-term partner pricing for clients on structured support tiers
Consultations
Free consultation by phone or at our Winnellie workshop. On-site discovery and engagements are scoped separately. We provide clear scope, timing, and cost expectations before major work begins.
For incident response on a live event, call directly — we'll triage scope before anything else.