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Managed IT Services Darwin
Managed IT · Darwin, Palmerston, Katherine
Your systems watched around the clock, patched on a schedule, backed up and tested, with a local person who picks up when you call. For businesses that can’t afford a day of downtime.
No black box. Everything we set up is documented in your name, so you know what you’re paying for and can hand it on.
Local
Winnellie-based, NT-wide
Free first consultation and a written proposal before any commitment
What managed actually means here.
Monitoring, 24/7
Servers, network gear, internet links and key computers watched all the time. When something goes wrong you get an SMS and an email, and so do we.
Patching and updates
Windows, Microsoft 365, firewalls and the software you rely on kept current on a schedule, with the ones that break things held back until they’re safe.
Backups that are tested
Three copies, one offsite and one an attacker can’t delete. Restores are practised, not assumed. Microsoft 365 and Google data backed up too, because the platforms don’t do it for you.
Helpdesk for your staff
Phone, email, remote and onsite. New starters set up, leavers removed properly, printers and Wi-Fi that work.
Microsoft 365 and cloud
Entra ID, conditional access, shared mailboxes, SharePoint and Teams administered and hardened. On-premises servers, Proxmox, Hyper-V and VMware where they still make sense.
Security built in
MFA, admin rights tidied up, endpoint protection, and the Essential Eight controls that cyber insurers ask about. See cybersecurity.
Reporting you can read
A written report for every incident, plus a monthly or quarterly summary in plain English, or technical detail if you want it.
Hardware repaired in-house
Laptops, desktops, servers and network gear repaired at the board level in our own workshop instead of a replacement quote. One supplier for support, repair and engineering.
Operational systems
Dispatch, fleet, marine and industrial systems where the IT has to coexist with production. That shapes how we do change control and recovery.
Consult. Audit. Onboard.
- Free consultation
What you run, what hurts, and what a bad day costs you. By phone or at the Winnellie workshop.
- Onboarding audit
We document what you have, fix anything urgent, and put passwords, domains and licences in your name.
- Monthly plan
Monitoring, patching, backups and support on the tier that fits, month to month. The work has to earn the relationship every month.
What it costs
Response targets and what’s billed separately are on the support plans page. No long contracts.
Common questions
How is this different from normal IT support?
IT support is reactive: you call when something breaks. Managed IT watches, patches and backs up all the time, so most problems are fixed before anyone notices.
Are we locked in?
No. Month to month, and everything is documented in your name so you can leave with your systems intact.
Do you cover Katherine and regional sites?
Yes. Monitoring and remote support work anywhere with a connection, and we schedule onsite trips to Katherine.
Can you work alongside our software vendors?
Yes. We handle vendor remote access properly, with auditable VPN or jump-host paths rather than open ports.
What happens when something breaks at 2am?
Monitoring alerts us. Business-hours response is standard; after-hours arrangements for critical systems are agreed in the plan.
Darwin, Palmerston and regional NT.
Onsite across Darwin, Palmerston and the rural area, scheduled trips to Katherine, and remote support anywhere in the Territory.
Start with a conversation
Tell us what you run and what keeps going wrong. We’ll come back with a written proposal and a price.
For a live incident, call directly and we triage first. The plan sheet (PDF) and the onboarding form (PDF) are there to download.
Narrow it down
Also
Book a time
Your bookings
Find us
We’re the end unit of the 143 Coonawarra Rd complex, on the Mataram St corner — the same block as Top End Car Rentals and Campervan Hire.
Come around to the Mataram St side and park on the hardstand out the front.
Campers and caravans: under 12 m only, and by booking — book a time and wait for the confirmation before you drive over, so the bay is clear when you arrive.
Searching the street address in Google drops you at the wrong building on Coonawarra Rd. Use the map link below — it is pinned on our door.
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